Hablr (“Hablr”, “we”, “us”) builds Empathy Agents for every outcome that help people and families navigate services. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our products, or interact with us.
Quick summary
- We collect account, usage, and communications data to operate and improve the service.
- Data is encrypted in transit and at rest; access is scoped by organization and role.
- You control your data—export, delete, and sharing permissions are available.
- We do not sell personal information.
Information we collect
- Account data: name, email, organization, authentication identifiers.
- Operational data: contacts, cases, tasks, and other records you store.
- Conversation data: messages you or your end users exchange via our agents.
- Usage & device data: IP address, browser, pages viewed, product interactions.
- Support data: information you provide when contacting support or sales.
- Cookies: strictly necessary cookies for authentication and session; optional analytics cookies (see “Cookies & tracking”).
How we use information
- Provide, secure, and maintain the service.
- Configure organizations, roles, and sharing permissions.
- Process conversations, routing, and follow-ups you initiate.
- Improve product quality and reliability (aggregated/anonymized where possible).
- Provide support, detect abuse, and comply with legal obligations.
How we share information
- Service providers under contract (e.g., hosting, email) with appropriate safeguards.
- Partners you select for warm handoffs or referrals, per your configuration.
- Legal when required to comply with law or protect rights, safety, or security.
We do not sell personal information.
Security
- Least-privilege access with organization scoping.
- Encryption in transit (TLS) and at rest.
- Audit-ready exports and configurable retention policies.
- Segregated production environments and monitoring.
Cookies & tracking
We use essential cookies for authentication and session continuity. We may use privacy-friendly analytics to understand usage at a high level. You can control cookies in your browser. If analytics cookies are used, they will be optional where required by law.
Data retention
We retain data for as long as your account is active or as needed to provide the service. You may request deletion of your data; certain records may be retained as required by law, billing, fraud prevention, or dispute resolution.
International transfers
We may process data in the United States or other regions. Where regional data residency is required, we can scope storage and processing accordingly.
Your rights
Depending on your location, you may have rights to access, correct, delete, port, or object to processing of your personal information. To exercise these rights, contact us at privacy@hablr.co.
CCPA / GDPR disclosures
- Categories collected: identifiers, commercial information, internet activity, and user-generated content.
- Purposes: to provide and improve services, security, and support.
- Sources: you, your organization, and your use of the service.
- Sharing: service providers and partners you authorize; no personal information sales.
- Requests: access, deletion, correction, and portability via privacy@hablr.co.
- Agent requests: authorized agents may submit verified requests with proof of authority.
Children’s privacy
Our services are not directed to children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.
Changes to this policy
We may update this policy to reflect product or legal changes. We will post updates here and adjust the “Last updated” date. Material changes may be communicated by email or in-product notice.
Contact us
Questions or requests? Email privacy@hablr.co or contact@hablr.co.